Interpersonal Communication Skills
Training Course Outline
(Not business communication)
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Training Duration: 3 days
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
STUDENT LEARNING OUTCOMES
After completing this class you can expect that you’ll be able to:
• Describe the nature of communication including a specific definition of interpersonal communication;
• Identify, explain and analyze the psychological, social, cultural and linguistic factors
which affect the interpersonal communication of humans;
• Describe and apply specific skills to the following areas of the human communication process: perception, empathy, listening, and conflict management
Introduction to effective interpersonal communication
• Define interpersonal communication
• Different types of communication barriers & overcoming
• Dealing with the interpersonal conflicts
• Dealing with the difficult & agreesive people
• Dealing with different types of social styles
• Basic concepts of communication psychology
Interpersonal Communication Skills Training Course - Lesson 1
Verbal Communication Skills
• Listening and Hearing: They aren't the same thing
• Asking Questions
• Communicating with Power
Interpersonal Communication Skills Training Course - Lesson 2
Non-Verbal Communication Skills
• Understanding Body Language
• The Signals you send to Others
• It's not WHAT you say, it's HOW you say it
Interpersonal Communication Skills Training Course - Lesson 3
Making Small Talk and Moving Beyond
• Starting a Conversation
• The Four Levels of Conversation
Interpersonal Communication Skills Training Course - Lesson 4
Moving a Conversation Along
• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness
Interpersonal Communication Skills Training Course - Lesson 5
Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-oh I've Forgotten your Name
Interpersonal Communication Skills Training Course - Lesson 6
Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving in Without Giving up
Interpersonal Communication Skills Training Course - Lesson 7
Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing it all Together
Interpersonal Communication Skills Training Course - Lesson 8
Sharing your Opinion
• Using 'I' Messages
• Disagreeing Constructively
• Building Consensus
Interpersonal Communication Skills Training Course - Lesson 9
Negotiating Basics
• Preparation
• Opening
• Bargaining
• Closing
Interpersonal Communication Skills Training Course- Lesson 10
Facilitation Basics
• Meadiation between coflict persons
• Reframing structure not contents
Interpersonal Communication Skills Training Course-Lesson 10
Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive
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Interpersonal Communication Skills Training is one of the Professional Development Training Courses delivered in Myanmar wide by TALENT HIGHWAY MANAGEMENT TRAINING GROUP.
