Total Quality Management
*Understanding quality
quality ans competitivencess
understading and building the quality chain
managing processes
quality start with marketing
quality in all functions
*Commitment and leadership
Total quality management approach
Creating or changing the culture
Effective leadership ten points for senior management
*Design for quality
Innovation,design and improvement
Specifications and standards
Quality design in the service sector
TQM-THE ROLE OF QUALITY SYSTEM
*Planning for quality
Quality planning
Flowcharting
Planning for ourchasing
Planning for just in time management
*System design and contents
Quality system design & requirements
What a documented system
*quality system audit/review
Internal quality system audit
External quality system audit
TQM-THE TOOLS AND IMPROVEMENT CYCLE
Measurement and improvement cycle
Banchmarking
Costs of quality
The process model for quality costing
TQM-THE ORGANIZATIONAL,COMMUNICATION AD TEAMWORK REQUIREMENT
*TQM implementation
TQM and the management of change
Intergrating tqm into the strategy of the business
A model for total quality management
