Office Management
OBJECTIVES:
- TO IMPROVE SYSTEMATIC PROCEDURES OF OFFICE OPERATION
- TO IMPROVE SYSTEMNATIC BUSINESS COMMUNICATION SYSTEMS
- TO IMPROVE ISO SET-UP DOCUMENTATIONS & DATA SYSTEM DEVELOPMENT AND PROTECTION
- TO INCREASE INFORMATION FLOW AT THE WORKPLACE
- TO CONSTRUCT ADMINISTRATION POLICY AND PRODURE
- TO SET UP ISO STANDARD OFFFICE AND ITS REPUTION
- TO IMPROVE INSTITUTIONAL IMAGE IN THE COMPETITIVE MARKET
COURSE OUTLINES
• Classification of Office
• Public Speaking
• Dealing with the Conflict
• Office Letters
• Business Communication
• Listening Technique
• Coaching Technique
• Communication materials
• Time Management & Formats
• File Management
• Location & Layout Strategies
• Data Protection Technique
• Personal Development
• Office Documentation & Reports
• Office Secretary Functions
• Introduction to Operation Management
• Introduction to HR Functions
• Leadership Concepts
• Introduction to Shop Floor Management
• HRM for Office Managers
